Shipping & Refund Policy
Last updated: 01/01/2025
At EterQR Memorial, we want every family to feel confident buying our memorial plaques. This policy covers shipping, returns, refunds, and the free replacement guarantee we mention on our site.
1. Shipping Information
Free shipping. All orders ship free within the continental United States. No minimum purchase is required.
Processing time. Orders are processed within 1-2 business days. Custom engraved plaques may require 3-5 business days for production.
Delivery time. Standard shipping takes 5-7 business days within the continental U.S. Expedited shipping options are available at checkout.
International shipping. We currently ship to select countries. International delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the buyer.
2. Free Replacement Guarantee
As featured on our website:
Damage replacement. If your plaque arrives damaged, we will replace it free of charge. Please contact us within 14 days of delivery with photos of the damage.
Production error. If there is a manufacturing defect or engraving error, we will remake the product at no cost to you.
QR code support. If a QR code becomes unreadable due to wear or defect, we provide free replacement support to ensure your memorial remains accessible.
3. Returns and Refunds
Satisfaction guarantee. If you are not satisfied with your purchase, you may return unused products within 30 days of delivery for a full refund of the product price.
Condition. Returned items must be in original condition and packaging. Custom engraved plaques may be subject to a restocking fee.
Process. To initiate a return, email us at service@eterqr.com with your order number and reason for return. We will provide a return shipping label.
Refund timing. Refunds are issued to the original payment method within 5-10 business days after we receive the returned item.
4. Non-Returnable Items
Custom or personalized products that are correctly manufactured according to your specifications are not eligible for return unless defective.
5. Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery confirmation. Please contact the shipping carrier directly for lost packages. If you believe a package was lost before delivery, contact us within 7 days of the expected delivery date.
6. Contact
For shipping or refund questions, please contact us:
Email: service@eterqr.com
Mail: 5041 Heintz Street, Baldwin Park, CA 91706
Website: eterqr.com